Refund and Cancellation Policy

1) Scope and key terms

• Appointment means the scheduled service session (in-studio) for tattoo or permanent makeup.
• Deposit means any amount paid to reserve a time slot.
• Rescheduling means moving an appointment to another date/time at the request of the client or as offered by the studio.

2) Cancelling an appointment

If you need to cancel, please contact us as early as possible using the contact details in the footer. The studio may accept or deny a refund depending on the timing and practical availability of your booked slot for another client.

To avoid misleading expectations, the studio will treat cancellation requests on a case-by-case basis based on the appointment date/time and how much notice was given.

3) Rescheduling

If you request rescheduling, the studio will try to offer alternative dates, subject to availability. A deposit may be carried over to the rescheduled appointment if the request is accepted.

If rescheduling is not possible, the deposit/payment handling will depend on the timing and whether the studio can rebook the reserved time slot.

4) Deposits and payments

• Deposits are intended to reserve your time slot.
• If your appointment is confirmed, the deposit/payment helps cover the studio’s planning and scheduling costs.
• Whether a deposit is refundable depends on the cancellation notice and rebooking feasibility.

Where a refund is approved, it will be processed to the original payment method, or as otherwise agreed.

5) Refund eligibility and distance-contract information

For online consumer transactions, the seller/service provider identity and contracting details are provided on the website in accordance with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

Consumer rights and information requirements for distance contracts are provided to help prevent misleading consumer information, in accordance with Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX. Specific withdrawal/complaint handling may apply depending on how the appointment request is concluded.

6) Complaints

If you have a complaint about the service or refund handling, please contact us with details of your appointment request and desired resolution. The studio will review your request and respond in accordance with applicable consumer-protection rules.