Privacy Policy

1. Who we are (data controller)

Personal data controller: microservelabel.com (legal form: PE).

Address: 18A Saksahanskoho St, Kyiv, 02099, Ukraine.

Email: contact@microservelabel.com. Phone: +380 681 637 1562.

2. What personal data we collect

• Contact details you provide in appointment/lead requests (e.g., name and phone/email).
• Details about your request (e.g., preferred time, service type, and any information you include in the message).
• Technical data from your device/browser when you access the site (e.g., IP address, approximate location from IP, pages viewed, device identifiers), if provided by analytics/marketing tools you allow through cookie consent.

3. How we use personal data

We process personal data to:

• Respond to your appointment/request and communicate with you.
• Provide services you request and manage scheduling.
• Operate and improve our website.
• Measure website performance and run marketing activities, only for the cookie categories you consent to (where applicable).

4. Legal basis in Ukraine

We process personal data in accordance with Ukrainian law, including:

• Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI.
• If you enter into a distance contract for online consumer transactions, we provide contracting information required under: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.
• We ensure consumer information and rights are handled in line with: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

Where we rely on consent for cookies/marketing technologies beyond strictly necessary, you can change your cookie preferences through the cookie consent mechanism on the site.

5. Cookies and similar technologies

microservelabel.com may use cookies or similar technologies. If we use cookies beyond strictly necessary, we provide a cookie policy and a consent mechanism. We avoid implied or hidden tracking without notice.

Reference: Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI.

6. Who we share personal data with

We may share personal data only where necessary for providing services, operating the website, or complying with legal obligations. Typical categories may include:

• Service providers (e.g., hosting, IT support) acting under our instructions.
• Payment and administrative systems, if applicable to your interaction.
• Authorities, if required by law.

We do not sell your personal data.

7. How long we keep data

We keep personal data for as long as needed to fulfill the purposes described in this Policy and to comply with legal requirements. Appointment/request records are typically retained for a limited period to manage communication and scheduling, and then archived or deleted in accordance with applicable rules and our operational needs.

8. Security

We implement organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, but we take reasonable steps to reduce risks.

9. Your rights

You may have rights regarding your personal data under Ukrainian law, including the ability to access, correct, and request deletion (where applicable), and to withdraw consent where processing is based on consent.

Reference: Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI.

10. Complaints

If you believe your rights are violated, you can contact us using the details below and, where applicable, file a complaint in accordance with Ukrainian law.

For consumer-related matters connected to distance contracts, rights and handling are governed in particular by: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

11. Contact us

For questions about this Privacy Policy or your personal data, contact:

microservelabel.com (PE)

Address: 18A Saksahanskoho St, Kyiv, 02099, Ukraine

Email: contact@microservelabel.com

Phone: +380 681 637 1562

Legal representative: Martin Petersen, Managing Director.